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The assistant on this website is built the way we build them for clients. Ask it anything about our services.
AI & Automation
An assistant that answers every customer, at any hour.
We build AI chatbots and virtual assistants that answer questions from your own content, qualify enquiries, book meetings and hand over to your team when a person is needed.
- Where they work
- Your website, WhatsApp Business, Microsoft Teams, portals and helpdesks
Overview
Not a scripted bot. A trained assistant for your business.
Old chatbots followed a script and failed the moment a customer asked something new. Modern AI assistants understand the question, look up the answer in your approved content and systems, and reply in the customer's own language.
We set clear boundaries from day one: what the assistant may answer, which topics go to a person, how personal data is handled under the DPDP Act and GDPR, and how every conversation is logged so you can review quality and improve it.
- Answers grounded in your website, documents and product data
- Lead capture with consent, sent straight to your inbox or CRM
- Hand-over to a person for complex or sensitive questions
- Works in English, Hindi, Telugu, Arabic and other languages
Business outcomes
What you can expect
Every enquiry answered
Visitors get an answer in seconds, even at night and on weekends.
More qualified leads
The assistant asks the right questions and passes ready-to-call leads to your team.
Lower service load
Routine questions are handled automatically so people focus on complex cases.
Insight into demand
Conversation summaries show what customers ask for most.
Governance
Clear milestones. Honest reporting. No surprises.
Every engagement runs on agreed milestones, weekly reporting and fixed decision points.
What we deliver
Chatbot and assistant services
Start with one channel and one audience, then extend once the value is clear.
01
Website sales assistant
Answers visitor questions, explains your services and turns interest into qualified enquiries.
02
Customer service assistant
Resolves common questions on orders, accounts and policies, and routes the rest to your team.
03
WhatsApp Business assistant
Replies to customers who message you first, within WhatsApp's business messaging rules.
04
Employee helpdesk assistant
HR, IT and policy answers for staff in Microsoft Teams or your intranet.
05
SAP and ERP assistant
Order status, stock, invoice and approval questions answered from SAP, with permissions respected.
06
Assistant operations
Conversation review, quality scoring, cost tracking and monthly improvements.
Approach
How the engagement runs
A structured method with clear milestones, so risk is visible early and decisions are made with facts.
Frame
Agree the business problem, the users, the data involved and the measure of success.
Prove
Build a working slice on your real data and test it with the people who will use it.
Harden
Add security, evaluation, monitoring and integration so it is safe to run in production.
Scale
Roll out, train users, track value and hand over a solution your team can own.
FAQ
Frequently asked questions
How is this different from a normal chatbot?
A normal chatbot follows fixed menus. An AI assistant understands free-text questions, answers from your approved content, and knows when to hand over to a person.
Will it make things up?
We ground answers in your own content, instruct the assistant to say when it does not know, and review real conversations during the pilot before widening its scope.
What does it cost to run?
Running cost depends on conversation volume and the AI model chosen. We size it with you during the pilot and set spending limits so there are no surprises.
Can it capture leads?
Yes. With the visitor's consent it collects contact details and a summary of their need, and sends them to your inbox or CRM.
Can we see one working?
Yes. The Kentech AI Concierge on this website is built the same way. Open it from the chat button at the bottom of the page.
Keep exploring
Related services and insights
Want an assistant like ours on your website?
Use Book a consultation at the top of any page, or write to us directly.