After go-live, SAP needs continuous care. The right support model depends on your internal team's strengths, your budget and how critical SAP is to daily operations.
Onsite support
Consultants work at your location. This model offers the closest collaboration and fastest response for business-critical issues, and suits periods of high change such as hyper-care.
Offshore and nearshore support
Support is delivered remotely from a delivery centre, with overlapping working hours. It provides broad expertise across modules at a lower cost, and suits stable systems with predictable demand.
Hybrid support
A lead consultant on site works with a remote team. Most organisations find this the best balance: a single point of contact who knows the business, backed by specialists across modules.
Questions to ask any support partner
- How will you capture knowledge of our system during transition?
- What service levels do you commit to, and how are they reported?
- How do you prevent recurring issues, not only fix them?
- How easily can we scale support up or down?
- Who is our single point of accountability?
S/4HANA Readiness Assessment
A fixed-scope recommendation for your SAP S/4HANA path, with roadmap and effort.
See what's included
